The use of Robotic Process Automation is on the rise in today’s business IT. However, there are two kinds of automation. What is assisted RPA? Also, how does it differ from unassisted RPA? Which is suitable between the two?
The Need For Proper Understanding
As mentioned, there are two kinds of automation. Namely, assisted, and unassisted automation technology.
Implementing RPA within business processes benefits operations greatly. Moreover, results have shown how this enhances business operations. As a result, there are lower costs and better accuracy and efficiency in processes. Not to mention how this greatly improves the workforce productivity of operations.
However beneficial this may seem, proper implementation is necessary. This involves proper knowledge. That is of both the capabilities and limitations of each kind of automation.
This reduces the risk of future investment issues. Thus, this can help the business decisions for the best kind according to its needs.
What Is Assisted RPA?
A simple definition relates to the term itself. That is ‘assisted’.
This means to say that human to system interface occurs. The robot will not run without the human’s command. Because it only runs when a person accesses the system. And further controls the robot. It is the person who controls when and where the automation takes place.
Enhances Productivity Rate
Assisted RPA evolves from the use of productivity tools by customer service people. In addition, this kind of automation is highly efficient. In minimizing training time for customer service agents.
Furthermore, it is clear that Assisted RPA is not ‘fully automated’. Because the need for human intervention is there. However, this results in better productivity of employees. Because it increases the user’s accuracy and responsiveness.
Lesser Human Errors
Even though this RPA involves the control of users. But this automation technology greatly contributes to fewer human errors.
This kind of automation is especially helpful with complex decision-making tasks. Because having automation being ‘assisted’ lessens the failure of operations.
For example, flight control systems implement assisted RPA technologies. That is because of its need for a high response rate. Failure of quick response can either mean life or death. Thus RPA automation oscillates control between the system and the pilot.
What Is Unassisted RPA?
On the other hand, this is the opposite of assisted RPA. Because this type of automation does not require human intervention.
Thus, the robot runs on itself. And it takes full control of automation processes. Moreover, this is highly beneficial.
This type of automation is highly productive. In a sense that employees can further focus on more important tasks.
Also, there is no need for constant check-in with the device. For example, no logins are in need prior to operations.
However, this will give alerts to users. If a critical system failure occurs, for instance.
In conclusion, both types of automation are highly beneficial and productive. Indeed, both complement each other in different ways.
Thus, a business can identify the need for automation. That is in different areas of operations. And further, implement the appropriate kind of automation in any identified task.
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