What Does RPA Do? Is It Worth Investing For?

More businesses are now relying on RPA for basic tasks. What does RPA do? Is it worth it? Let’s find out in this article.

RPA is a new technology that got the attention of many corporate companies. It has improved the efficiency of many companies. You might wonder what benefits this automation process gives. 

What Does RPA Do?

Software with AI and machine learning are used for RPA. It is to handle high-volume yet repetitive tasks. Tasks that previously required manpower can now be left in the hands of bots. Some examples are queries and file management.

In simple words, RPA works like humans. These robots capture data and manipulate applications like us humans. It can be taught a workflow with multiple steps and applications. Furthermore, these robots/software never sleep. Moreover, they make ZERO mistakes.

Benefits Of RPA

What are the benefits of RPA implementation? Let’s take a look at these examples that answer the question “what does RPA do?”


RPA enables organizations to reduce staffing costs and human error. For example, the bank Deloitte LP deployed 85 bots. These bots will run 13 processes. As a result, the RPA handles 1.5 million requests per year. That work is equivalent to work done by 200 full-time employees!

Customer service

Moreover, it improves customer service. For example, a trade insurance company automated the credit limit underwriting process. This company has 50,000 clients worldwide. Before, underwriters manually gather information from internal to external sources. 

Thanks to these bots, they saved 2,440 hours of human work per month. As a result, employees now use that time to work directly with customers.

Improved Analytics

As we have mentioned earlier, robots make zero mistakes. Accurate data improves the quality of analytics in the process. As a result, companies improve their decision-making and process execution. Moreover, this enables lower operational risks.

Enhanced Data Security

Robotic process automation makes data security easier. Why? These robots don’t change roles nor retire. They also don’t leave the company. As a result, the data leak is prevented. Moreover, these robots don’t hack your data.

Better Record Keeping

Robots always document what they have done. As a result, they leave a clear control audit and control track. Thus, data recovery is easier after an unexpected shutdown.

High-Quality Processes and Output

Every robot has designers. An RPA robot’s logic is designed by the best IT guys in your company. Moreover, it ensures high-quality output. Your SME transfer of knowledge of best practices to the robotic process automation team ensures your virtual workforce is performing at the highest standard.

To sum, robotic process automation works like a digital assistant. RPA provides better customer service and faster processing time. Moreover, it makes companies more efficient by digitizing data. It also enables companies to save money from costs caused by employment. Additionally, the RPA allows employees to be more productive.

What Does RPA Mean For Businesses

Time is very important for business owners. Every day feels like a busy day. However, such precious time may not be put on more important matters? How so? 

Simple tasks like taking received forms or filing the form in a folder take time. As result, employees are getting deprived of more important time. Moreover, such time could be used for serving clients and higher-value work.

With that in mind, CIOs are turning to software robotics or RPA.

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