What Can RPA Be Used For?

The number of businesses relying on RPA is growing. It has taken the interest of huge companies. You might ask, what can RPA be used for? Let’s find out.

Time is very important for business owners. However, basic tasks take a big amount of time from businesses. Hence, these tasks deprive businesses of time that can be used for more important and higher-value tasks.

Thanks to robotic process automation (RPA), basic tasks like taking received forms can be left out in the hands of software robotics. In this article, we’ll answer the question “what can RPA be used for?” Let us first have a short overview of what is RPA.

Robotic Process Automation Overview

Robotic process automation uses software with artificial intelligence (AI). Moreover, RPA also uses machine learning capabilities. For what purpose? To handle high-volume yet repetitive tasks. These tasks previously required a human touch. For instance, queries and file management. 

In simple words, RPA works like humans. These robots capture data and manipulate applications like us humans. It can be taught a workflow with multiple steps and applications. Furthermore, these RPA robots/software never sleep. Moreover, they make ZERO mistakes.

Three Types Of RPA

Robotic process automation has three broad categories. These are probots, knowbots, and chatbots.

Probots are bots that follow simple and repeatable rules. These bots mostly process data. Meanwhile, knowbots gather data from the Internet. Afterward, they store the collected user-specified data. On the other hand, chatbots are virtual agents that can respond to queries in real-time.

What Can RPA Be Used For?

Let’s now look at some examples where businesses can use robotic process automation.

Call Center

RPA technology supports call center operations. A dashboard provides answers and solutions to common customer inquiries. On the other hand, the RPA consolidates all information about a query when the query needs human CSR attention. 

As a result, the human agent now has all the information needed for customer assistance. Hence, these agents can provide exemplary service.

Data Updates

Most departments in a company routinely update customer/personnel data. However, these data are always changing. Thus, taking much time on a regular basis. Having bots do data updates not only improves efficiency but also the accuracy and accessibility of data. Bots assure departments a “no error” processing of data.

Scheduling Appointments

The medical industry truly benefits from RPA. Bots can gather all the patient’s relevant information online. Some examples are insurance details and location and time preference. As a result, it improves the appointment scheduling efficiency. Thus, scheduling mishaps between the practitioner and the patient is prevented. 

Help Desk

“What can RPA be used for?” Human help desks can easily answer that question. These desks receive tons of repetitive customer queries. Instead of having a human agent immediately assist a customer, a bot can easily assist the customer. This system greatly reduces the human workload. 


To sum, it works like a digital assistant. It provides better customer service and faster processing time. Moreover, it makes companies more efficient by digitizing data. It also enables companies to save money from costs caused by employment. Additionally, it allows employees to be more productive.

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