CIO Digital Adoption

Business Industry Digital Adoption in COVID-19

Digital adoption in COVID-19 has been both challenging and rewarding. Never has been the world ever been too connected on the cloud. In fact, a modern-day miracle of launching the business industry 5 years ahead took place in a space of only 8 weeks. All of these happened so rapidly in the time of the COVID era.

The pandemic has taught us to learn to live life in a different light. The world collapsed in a matter of a glance, and no one is too ready. However, with digital adoption, businesses and industries managed to thrive.

A CEO of a large tech company once said, “we are witnessing what will surely be remembered as a historic deployment of remote work and digital access to services across every domain.”

Those words prove true for all of us. Never before have we seen a major historical change that took place in all corners of the earth.

In this post, let us review the ways the COVID-19 pandemic has driven digital adoption in the business industry. You may as well recall the efforts you and your organization have done to adapt. For sure, the lessons are clearer now. With the history behind us, we can create a better future ahead of us.

Business Industry Digital Adoption in COVID-19

So here are three major ways in which the COVID-19 pandemic pushed the digital adoption game in the business industry.

1. Work-from-home (WFM) & Remote Working

In the wake of the pandemic, offices were forced to move remotely overnight. This is something no one in the industry ever predicted to happen.

On the other hand, this has not been the case for some who have adopted digitalization long before COVID-19 began. For instance, a company that stopped using email for 4 years already says that moving remotely “was not that much of a journey”.

Each company has its own story in the COVID-19 era. But to most, this is a grand massive change. Some are coping well, while some are continually struggling.

For instance, along with the comforts of working remotely comes the challenges. These include the following:

2. Internal Digital Channels

Adopting internal digital channels help many in thriving the remote work setup. Digital tools are of prime benefit in fulfilling internal communications and databases.

You may be now getting more familiar with the following tools, for instance:

  • Zoom
  • Google Meet
  • Slack
  • Microsoft Teams
  • DocuSign
  • EmploymentHero
  • Trello

Through this, the remote life has been not that lonely. Teammates can still communicate and see each other, though virtually. Thus making these tools more of a necessity.

3. Change of Customer Behaviours

Along with the change is the change in customer behavior. Since the market is not going out that much to purchase and see things, the marketing industry is making its way through effective e-commerce.

Digital marketing services are increasing in demand. This is to ensure that their digital channels are engaging their customers right. Thus, helping them not to bury themselves over their competitors.

Digital Adoption Digital Transformation

Digital Adoption Australia: Top DX Trends in 2021

Uncover digital adoption Australia trends in 2021. 

As 2020 paves the way from the burst of the pandemic, 2021 is sure to become a year of cultural change. Organizations will be redefining their structures and their digital maturity, by all means.

In fact, IDC forecasts that in 2022, digital-centric organizations will respond up to 50% faster and better with business disruptions. This is in comparison with organizations managing to restore existing IT and business resilience.

Certainly, the pressure is high, and the spirit to thrive is alive with the digital transformation pushing. So whether if you are keeping abreast with the latest DX trends of Australia, this post is for you.

After all, keeping yourself on the pace of developments can help you better make decisions. Perhaps for driving innovative changes right, especially in the midst of an economic crisis.

The Pandemic Impact 

Aside from the physical and health issues, the COVID-19 pandemic has impacted the globe in so many unforeseen ways. 

For businesses and organizations, culture disruption is experienced. Also, the forced WFM setups for the human workforce caused more cybercrime opportunities.

Because of these changes, in 2021, businesses and organizations, including in Australia, are redefining their businesses.

True, no one is ready for the quick notice of change in such a short period of time demand. But the ones who are resilient enough to adapt have seen thriving results, compared to the ones who still manage with the existing processes and ways.

Top DX Trends of Digital Adoption Australia

So here are the top DX trends in Australia in 2021.

1. Edge Acceleration

Because of the increasing push for work-from-home setups, reports forecast that up to 80% of investments will be in edge computing. This is due to the changes in business models in most industries.  

Moreover, through edge computing, the transmission of data will be more convenient. Thus, reducing latency issues, for instance.

2. Hybrid by Design

It is expected that by the end of 2021, most industries, of up to 80%, will be shifting towards hybrid technology. Perhaps to cloud-centric foundations and applications of even double the rate before the pandemic started. 

3. Cloud-Centric IT

As more services and workloads rely on the web, more industries will be investing in cloud-centric technologies. Above all, the pandemic seems to be staying for quite some time yet. So investing in such far-sighted technologies can be worthy enough.

4. Digital Resilience

In the coming years, especially in 2023, it is forecasted that up to 75% of ASX companies will be committing to a more technical workforce. 

These investments will be more hybrid and advance in nature. The purpose is more than just to adapt to technology. But for the teams to enable working together real-time even when physically apart.

5. More Automation Investments

As the people workforce will be working more remotely, more automation initiatives will flourish. Moreover, automation will not only address the need of the pandemic. But automation can also address both efficiency and time-sensitivity, all at the same time.

CIO Digital Transformation

Digital Adoption in India: DX Trends for 2021

Discover the top trends of digital adoption in India in 2021. 

As we all have experienced, digital transformation has been literally transforming industries and business cultures from all around the world. Even amidst the gloomy year 2020 has brought each one of us, DX shows its beam of light continually flashing.

Among the countries that have been hardly struck by the pandemic, India is one of the most widely affected. But how does DX help India overcome the business disruption?

In this post, we will be uncovering different DX trends that stood out in India this 2021.

Top DX Trends of Digital Adoption in India

1. Cybersecurity

Adapting to the new normal of digitalization, companies and all sorts of industries now see the dire need of focusing on cybersecurity.

During the adaptation process, many hacking attempts have been experienced.  For instance, data breaches, malicious attacks, server disruptions, and threats. 

In addition, WFM and remote systems are becoming the new norm. Of course, these advancements caused operations to boost. But malicious actors, on the other hand, takes these as more open doors for launching their intentions.

As a result, more budget will be allocated for cybersecurity 2021 and in the coming years. Besides, new rules and strategies will be at the post to combat attacks more effectively.

2. User & Data Privacy

The same with cybersecurity, user and data privacy is of utmost priority as more connections develop more freely. Not to mention, regulatory protocols, like the GDPR, are supervising today’s operations more closely. 

By all means, the pandemic boosts the surge of more digital transformation initiatives. Along with it, are the threats concerning the user and data privacy being shared on the cloud. That is why in 2021, many industries focus on providing their users with the confidentiality and security of personal data.

3. Hybrid Cloud Architecture

Companies will be keener to adopt the hybrid cloud architecture. Through this technology, a massive bulk of data can be better catered to while not compromising privacy and confidentiality.

Not to mention that today’s top tech giants are using this hybrid nature of the cloud. For instance, Google, AWS, Azure, and Oracle. Besides, more innovation of the technology will develop as needs may more require.

4. Work-from-home & Remote Teams

Because of the pandemic, companies have been forced to send their workers to a work-from-home setup. Also, remote teams and virtual working spaces are now being the new norm.

As the pandemic continues to make its waves, this way of working is considered to be a necessity. This has opened new discoveries of the possibilities that the cloud can offer for the digital ecosystem.

Besides, this new normal setup causes an increase in sales of network components, IoT tools and sensors, mobile devices, and computers. Not to mention the growing fame of video conferencing and project management tools.

5. 5G

With more connections in need, more trustworthy and faster bandwidth are becoming the necessity for operations to continue. This is why 5G technology has been recognized today as a significant element in thriving the digital ecosystem.

This year, 5G mobile phones are on the rise. Perhaps with more affordable rates that can be more accessible to the target market.

Digital Adoption Digital Transformation

TOP Digital Transformation Key Questions For Leaders Aiming Success

These top digital transformation key questions should help you better embark on a digital transformation initiative. 

Why Key Questions Matter

Digital transformation or DX, as we know, is a big culture change. It affects not only operations, processes, customers. But most of all, it transforms the whole business culture- for good.

However, a wrong notion about digital transformation holds back a matter of success. For instance, some may wrongly believe that changing operations to digital tools is enough. For some, they also believe that because it works for a neighboring company, then it shall work for them also.

But, does it work? Does it bring the optimum level of digital transformation success?

The thing is, every company is unique in some way. Thus, each works and operates differently. Perhaps, two companies may be in the same industry, but none of them are exactly having the same needs. They differ in the history of growth, capabilities, and processes, for instance.

So how should this fact affect your DX undertaking?

Before any DX investment, a company should have a well-rounded knowledge and understanding of their organization. This well includes both its strengths and weaknesses. By doing so, they should know how to make the best use of it (strengths). Besides, they should know how to better address weaknesses and turn them into strengths.

Through this strategic approach, a real change should take place more than an unfulfilled pursuit.

What else?

Another vital factor in gaining a good holistic understanding is to answer the right questions. Namely, digital transformation key questions.

Digital Transformation Key Questions- What Every Leader Should Ask Before Any DX Initiative

Below are some of the key questions that every leader should ask before any DX initiative. These questions are gathered from Impact International. 

What these questions are all about:

These questions address leaders to help them fully understand how their organization works. 

1. How are key decisions made in my organization?

This question aims to scrutinize how decisions are driven.

Why is this important?

How decisions are made greatly affects any business undertaking. So evaluating how these decisions are reached shows what an organization truly is. It speaks about its people, the collaboration, and the strategy they are driving, for instance.

2. Should we do things differently?

It is easy for us to find fault in others than in ourselves. But for truly driving a transformation, regular self-assessment is crucial.

The same principle works even for organizations. Evaluating how people get things done, how employees are taking responsibility, and how employees take learning, for instance. These factors should be considered. 

A leader who knows these can rationally weigh things to drive a decision. If necessary changes should be made, then being agile and adaptive should help.

3. Should I, as a leader, change the way I drive things?

How an organization works reflect who the leader is. This is why leaders create the right conditions for success. 

Perhaps the organization is not learning right. So a leader may ask: 

  • How am I learning myself? 
  • How am I creating a learning environment for everyone?

There is so much a leader should consider before any undertaking. This does not only shape success but also gets leaders into the core of DX. 

Digital Adoption Digital Transformation

Impact Of Digital Transformation In People Management In 3 Ways

How about in the way people operate and the way people are managed, what is the impact of digital transformation?

Digital Transformation In A Digital Era

It is undoubtedly true, that people in today’s era are not new to technology. However, many companies and organizations are still catching up with this new phase.

Whether you are working for a government institution, retail company, or business organization, digital transformation is bringing dramatic impacts in a way or another. Whether it is a digital adoption or transformation, these changes bring real impacts. 

So in this article, we will be outlining how DX is affecting not mere organizations but its people. This includes employees and their working routines. It also should include how to effectively manage these people.

Knowing these factors as a leader should help better drive change for everyone in an organization.

Impact Of Digital Transformation In People Management

How does digital transformation bring impact people management today goes?

Employee Mobility & Remote Work Arrangements

Because of digital transformation, employees are now able to work flexibly. Off-premise work initiatives are now more possible, for instance. This is not new. Instead, this is now known as the new normal for the working environment.

How are these made possible?

Remote or off-premise work is most common today.


By equipping employees with the digital means to continue their duties. Operating and reporting their activities over the cloud, for instance.

How do these work arrangements affect the hiring process?

Because of this, employers now widen their scope of hiring. They are not focused on finding a candidate only within their vicinity. But, the main criteria now goes for those people who have the right skills to fulfill a duty.

So it does not mainly matter where you live, as long as you are competent enough. A company can equip you with the right tools and work with them, remotely.

How does this affect internal communications?

Because of DX, internal communication has never become more fluent. Unlike yesterday, various means of communication are now available.

For example, employees can now communicate through the following:

  • Online group and team forums
  • Social media
  • Instant messaging apps
  • Video conference facilities online

Seamless People Performance Analysis & Reporting

Although employees are now freer from physical interaction, people’s performance tracking ought to be compromised. But that is not the case with the help of DX.

How do HR Officers track employees?

Digital HR Tools are now available for employee tracking. These tools have digital tools and dashboards in tracking people’s performance.

Before these were once critical to track. But through these digital tools, analysis and reporting are better utilized. 

To what results?

Thus, affects leaders in better understanding people’s workforce and their productivity. So business goals and results are better understood through analytics and more accurate reporting.

Information Security

However, on its downside, DX has also increased the risks of information security. This is why information security today is more of a company’s necessity than an option. 


Overall, DX has brought dramatic positive impacts on people management. True, it brings more InfoSec risks. But with proper implementation of risk management and security protocols, these risks are manageable.

AI Digital Adoption Digital Transformation

Must-Read Digital Transformation Newsletter & Article Resources of 2021

Uncover these must-read digital transformation newsletter and article resources of 2021.

Digital Transformation Vs. COVID-19

During the wake of the COVID-19 health pandemic, businesses in all corners of the world have shifted views. Sadly, some were not able to survive the wake of the storm and turned to obsolescence.

However, still, a lot of businesses thrive and strive through the deployment of digital transformation.

The COVID-19 health pandemic has increased the need for digital adoption. This change of culture enables businesses to continue workforces up running amidst the crisis. As a result, workers were able to run remotely through these digital initiatives.

However, in reality, bringing change brings more questions and concerns. For instance, leaders and IT specialists today are still learning the ways of DX through a crisis. So they are concerned about the following.

  • How can we better position the business for this new digital normal?
  • In the future, how can we maintain the momentum even when pandemic comes to an end?
  • Lastly, how can we equip our teams for success?

Thankfully, DX experts and analysts have shared their insights with the community. They are IT leaders for the Enterpriser’s Project.

I believe it is noteworthy to quote this powerful comment that goes:

“Learning from each other is our most powerful tool to transform our digital transformations.”

Could you not agree better with that?

So in this post, we will be narrowing down the top articles where you resource from. May this help anyone who wishes to take their DX initiatives to the next optimum level.

Digital Transformation Newsletter & Articles To Resource From In 2021

Here is a compilation of articles that tackle digital transformation and everything in between. 

1. What CIOs Are Accelerating During The Pandemic

This article highlights what you can learn from CIOs and how they have dealt with the pandemic. 

In line with this, it speaks of how well many organizations are catching up with the dilemma and thriving ahead. Not to mention how these executives are even giving it pieces of a speed boost.

2. 5 Ways COVID-19 is Forcing Positive Changes

This is an exemplary positive article that sees the pandemic in a brighter light. For example, the pandemic has opened both the whats & hows of DX. 

Also, in this article, you will learn how companies are coping up with DX through a dramatic disruption.

3. 11 Habits Of Successful Teams

DX initiatives can only be successful through an all-out approach. So teams and departments across the whole organization play a key role in DX success. 

This is why this article will discuss how you can gauge DX’s success. Also, it teaches how to spread agility across employees. Lastly, it prepares teams to better handle DX challenges that may come along with the implementation.

4. Digital Transformation Leader’s Secret: Dump Traditional Org Charts

This article highlights what Jeanne Ross of MIT comments. It says how organization charts should look “more like a set of APIs”. This means that the interlocking components should have greater autonomy. Lastly, it should also have room for further experiments.

Digital Adoption Digital Transformation

IMD Digital Transformation: What Is AMPS & How It Drives Change

What can you learn from IMD digital transformation?

Digital Transformation By What It Should Be

How many times have you heard about digital transformation?

In the business world, digital transformation is an all-time buzzword in the 21st century. You can hear it from anywhere. But as IMD puts it, it is “rarely defined”.

You can gain definitions about it on the web. For example, the famous Wikipedia puts it this way. This can mean ‘going paperless’. It can also mean ‘the application of digital technology in all aspects of human society’.

If you rely on these definitions, this should affect how you apply them to your business. So it is rightly valuable to consider how it should be rightly defined.

IMD simply puts digital transformation as:

“The organizational change through digital technologies”. In addition, they add its main objective, which is to “materially improve performance”. 

What Is AMPS?

Digital transformation is most commonly driven by four (4) main technologies. Together, they are the AMPS.

What is AMPS?

AMPS stands for:

These four make up the most common drivers for digital transformation. So they greatly affect how organizations and industries today make the change.

Furthermore, as you can see, they are all consisting technology. This is why digital transformation is often confused with the mere change and use of technologies. But in reality, it should involve the strategic use of it in businesses.

When digital transformation initiatives are rightly driven, they can deliver profound and lasting results. Yes, it can “materially improve performance”.

How can you gauge the performance improvements of AMPS?

There are 6 key areas where you can gauge and arrange it.

  1. Revenue
  2. Efficiency
  3. Organizational agility
  4. Knowledge sharing and use
  5. Customer engagement & service
  6. Stakeholder insights 

How AMPS Affects Growth

AMPS can drive internal and external benefits

IMD states that digital transformation should not only be driven by the goal of boosting revenues. Although it is one of its drivers for change. But it should put customers and better decisions at its core.

Internal benefits. For example, today’s digital platforms and social media. These tools are very effective in spreading information throughout an organization. In addition, the right use of analytics can also enhance the use of time and resources. As a result, costs are reduced to a minimum.

External benefits. On the other hand, AMPS can affect customer service, at least. With the use of social media, an organization can be better exposed to the public. As a result, these platforms can provide them with insights. In turn, these insights can be used to better drive decisions. Adding to this is the use of social media and other platforms to effectively deal with customers. Responding to queries and concerns, for instance.

Spelling Digital Transformation Success

Digital transformation may be a broad and overwhelming undertaking. But it surely is rewarding in the long run.

To rightfully spell success, it should be driven by strategy more than technology. Furthermore, business goals should be clear from the very first step. Lastly, DX should have a top-down approach to fully reach its potential.

Digital Adoption Digital Transformation

Digital Transformation Explained By Salesforce

Learn and uncover how digital transformation explained by Salesforce.

  • What digital transformation is
  • How DX should begin
  • Also learn the difference between digitization, digitalization, and digital transformation

Digital Transformation Explained

Salesforce puts it this way, DX is the “reimagining of business in the digital age”.

The reimagining of business involves what?

  • Involves the use of digital technologies in business processes
  • Considers how existing digital technologies can be replaced with what’s new
  • Assesses the holistic business culture in light of potential technologies
  • Examines the current market trends and demands. Thus, sees to it how these should be met through today’s technology.

As you can see, DX crosses all aspects of business culture. From customer service, marketing, sales, employees, and processes, for instance. 

Yes. Because DX should open business vision with technology on hand. 

How about small businesses?

Small businesses may linger change. But in reality, they should keep the pace. Because there is so much they can gain, than what they will invest with this change.

Moreover, for those SMBs who are just getting started, they can future-proof their business ahead. After all, DX is not a passing trend. DX is here to stay. So SMBs should not think of setting up their business traditionally. Then to digitally transform it later. 

How Digital Transformation Should Begin

Consider what Marc Benioff, a Chairman and Co-CEO of Salesforce says.

“Every digital transformation is going to begin and end with the customer, and I can see that in the minds of every CEO I talk to.”

A truly successful DX initiative should have the right beginning to reach the desired ending. It should all start and end with customers. 

Digitization vs. Digitalization vs. Digital Transformation

Many confuse DX with the change of technologies and modern tools. But to help you get the grip of real DX, consider what’s the difference between digitization, digitalization, and digital transformation.


Is the process of converting information from analog to digital. 

For example, businesses used to run from records kept on paper. Typewritten documents and business data were kept on solid files. But today, as technology advances, we now run business data through digital computer files. 

This is digitization.


Digitalization is the “use of digital data to simplify how we work”.

In other words, digitalization seeks ways to better streamline data access. Today, we no longer have to search through dusty cabinets and archive files. Because data is now easily accessible through the cloud. 

Digital Transformation

On the other hand, what is digital transformation?

DX is more than just the change of technologies used. Moreover, it is more than improving the old ways of doing business.

But DX changes the overall outlook of the business. In some cases, it creates an entirely new ‘business’ class.

For example, because of DX, leaders are rethinking how they do business. This affects internal to external operations of the organization. Not to mention customer service both on-premises and online.

Yes, digital transformation takes more than just the use of technology. But it is the strategic use of it, with a digital mindset towards business opportunities to further growth.
Digital Transformation

Customer Experience And Digital Transformation

Let’s learn about the customer experience and digital transformation. So we will discuss how important digital transformation.

Idea Of Customer Experience And Digital Transformation

So digital transformation are pushing companies to change their business idea. Therefore they adopt the new way of market strategies.

So it is interesting for companies because they change to motivate the customer. That’s why customers today expecting to content about what they do anytime.

So anywhere in the format on what device that choosing their always dictation what strategy is. Moreover placing the customer first is already the center point of thinking of the company.

Therefore digital transformation is a mixture of digital technology that adopts all areas in business. It is a result of fundamental changes in how businesses operate.

But also on how value to deliver on their customer experience. So it is about changing the way of a business idea. 

Companies can interact with their customer and how can they provide value on it. Also, customers with a consistent experience whenever and wherever they have to do it.

Furthermore when asked about the factors of influence in businesses. It also decides what implementing the digital transformation strategy.

Company Transform On Digital World

Many companies are transforming digitally to create high involve the customer. So this is the type of customer from the following:

  • Four times more likely to have referred your brand to their friend. Also to their family and connections.
  • Six times or more they try a new product or service from their favored brand.
  • Two times more likely they have purchased with a brand. Also even when a competitor has a better product.

However, a highly involved to a customer that buy is more likely 90% that more common. So they spend 60% of more purchase than usual value.

Also, a study that found, companies have included digital transformation. It has 26% more effective than their ever encounter.

This is the list of the digital company have been adopted digital transformation:

  • Microsoft
  • Bestbuy
  • Hasbro
  • Nike
  • Target
  • The home depot
  • Honey well

Customer Habit Of Digital Transformation

So with digital technology, it has been transforming customer habits like the following:

  • Mobile devices
  • App
  • Machine learning
  • Automation
  • Etc.

Therefore customers allow getting what they want at exactly the moment they need it. Moreover, the new digital technologies have made a turn in customer expectations.

So resulting of it is a new kind of modern buyers for companies. That why consumers today are constantly connected to their app.

Because of this opportunity that rising on from the modern technology. So customers often rate for customers of their digital experience.

Therefore digital is the first requirement that may you think to have cooperation with your customers. So this is the following:

  • Digital-first means replacing cold calling with social selling. So your customer is already active in social media and that the time you are there. 
  • Marketing groups of digital-first means reducing your spend on offline market activity. So customers want a high target message which is you can only achieve for marketing strategy.
Digital Adoption Digital Transformation

Mobile Digital Transformation

Let’s learn more about the mobile digital transformation. Also, we need to know the importance of digital transformation on mobile.

Idea Of Mobile Digital Transformation

So we need to find out how mobile applications help companies. It can speed up their digital transformation and deliver a great experience.

Because of an increasing number of a company that formulating their digital transformation strategies. So what is the digital transformation?

Well, it refers to the process of increasing your technology in your company. Also, it can include the process where you are upgrading your company operations using the technology.

It has also the result of making more opportunity for you employees. As they can learn more or open new skills in digital.

However, the digital transformation is sometimes successful because of the strategy you use. So in short, it’s not always about the technologies.

Also, in implementing the transformation you include applying the cultural change. Make your company and everyone there to embrace the new culture.

So with this, you will able to move forward. Not going back fort in the past.

Benefits Of The Mobile Digital Transformation

There are a lot of benefits in the digital transformation, so does use it through mobile. Here are the following:

  • Using the mobile anywhere and anytime.

You can just bring your desktop anywhere or everywhere. Though you can bring your laptop sometimes it can be uncomfortable.

Well, in using the mobile such as cellphones, tablets, or smartwatches you can use it in the following:

  • shopping
  • surfing
  • social media
  • entertainment
  • emails

So with the mobile digital transformation, you can do it conveniently. Of course, using the internet or connectivity.

  • Being ahead of the game.

So these benefits apply to Millenials who love to game. Well, some adults want to be updated in-game.

  • An easier way of communication

The mobility brings an easier way to communicate with our families, co-workers, employers, and customers. As long as you have your mobile you can do calling and be connected to others.

Also, video conferencing takes a lot more easily now. You can see the face of the one you are talking.

  • It creates a close relationship

So using mobile apps nowadays, relationships are more a lot comfortable and easy. Imagine you are in a long-distance relationship?

You miss your boyfriend or girlfriend, it is just one click away just to see them through calls. Also, your relationship will bound to be more closer as updating each other becomes easy.

Other Benefits Of The Digital Transformation

So in terms of the business or companies what are the other benefits of the digital transformation? Here are the following:

  • It can enhance your business process using automation in manual tasks.
  • It creates a close bond within all the departments in your company, bringing one vision and purpose.
  • Enables more data-driven that can help you in your decision-making.
  • It creates greater agility and flexibility across your company.
  • Another thing is while you using the technology you are more concerned and ensures your security.