CIO Digital Transformation

South Australian Government’s Digital Transformation Toolkit Guide

The South Australian Government releases its digital transformation toolkit guide. This guide aims to help South Australian government agencies, departments, and authorities to better develop digital strategies for DX.

In this post, we will be outlining how this DX toolkit works. Also, we will be outlining what a digital transformation strategy means. Lastly, we will be outlining the four tools that comprise this DX toolkit. 

What A Digital Transformation Strategy Is?

Each organization, whether in government or in the business industry, has goals, vision, and purpose. These do vary depending on the needs and scope of work of an organization.

A digital transformation strategy aims to give voice to those goals, vision, and purpose. It executes the action to deliver the end goal.

Neglecting digital transformation strategy is like “implementing just any technology, just in case it may work”. It can be likened to striking the air or running hard and fast on a mere treadmill. You have been exerting the exact effort, but with no definite goal or destination.

By all means, giving careful thought to developing a good digital transformation strategy can do more than the planning stage. Strategies can help maximize the opportunities out of an investment. Thus, better deliver results- more effectively and more efficiently.

Digital Transformation Toolkit: How It Works?

The digital transformation toolkit does not aim to rule any digital transformation initiative. Nor does it define what a successful DX initiative should be.

However, the purpose of this DX toolkit is to provide South Australian government organizations better undertake DX initiatives. Perhaps in developing DX strategies and driving decisions that will surely deliver results.

Moreover, following this guide can help them better drive results in DX. For instance, it aims to make its DX strategies more efficient and effective.

Digital Transformation Toolkit: 4 Tools 

The South Australian Government provides a digital transformation toolkit for its organizations, agencies, and departments.

This toolkit consists of four major tools help the said organization better develop digital strategies.

Besides, this is not supposed to rule out any DX initiative. This toolkit aims to better help the planning, instead.

Below are the four tools and the purpose of which they are provided.

1. Digital Maturity Assessment Tool

The first one, the Digital Maturity Assessment Tool. This tool helps organizations assess their level of digital maturity. 

For instance, identifying key assets and liabilities. By doing so, planning a targeted approach for change is made simpler.

2. Digital Transformation Prioritisation Tool

The Digital Transformation Prioritisation Tool aims to reduce failures in any DX initiatives.


This is done so by proper prioritizing of digital projects.

Four key categories should be considered, for instance:

  • Mandatory criteria
  • Benefits
  • Ease of execution
  • Risk 

3. Digital Strategy Template

The Digital Strategy Template provides South Australian government agencies, departments, and organizations a template for developing their digital strategies.

Moreover, this can help them develop strategies that apply best practices that best fit the Australian government.

4. Digital Strategy Implementation Plan Template

Lastly, the Digital Strategy Implementation Plan Template. This tool aims to help entities map out the plans and strategies over the following years.

The South Australian Government releases the PDF and Word formats of this toolkit on their website. Perhaps you can visit this link and have more information about this digital transformation toolkit.
CIO Guide Digital Transformation

Digital Transformation Strategy PPT: Top Hacks In Achieving Best Results

Digital transformation strategy PPT. DX as they have said is not the mere shift of technology tools. But it is about strategy.

How can you develop the most out of your digital transformation strategy? In this post, uncover the best results-driven strategies.

Digital Transformation Strategy PPT

Top Digital Transformation Hacks In Achieving the Best Results

1. Focus on your Customers or Target Market

A founder and CEO of the Frequency Group says, “everything you do should be tied back to a clear understanding of how value is created for the customer”.

This brings us to the lesson of putting customers at the core of any digital transformation initiative. 

Today, customers expect instant gratification and their satisfaction is always our highest stake. So when employing new initiatives, ask, how will this affect the target market? What do the customers expect and how can we reach them?

2. Minimize Friction In Business Processes

As already mentioned, customers should be at the core of any DX initiative. Today, customers want anything on-demand at any given time and place.

Can you streamline your business processes to speed up your services? You can do so by identifying friction in your existing processes. Then, apply changes where necessary. Perhaps see how your customers view your services and tailor changes accordingly.

3. Understand Your Customers Thoroughly

A thorough understanding of your customers requires a lot of hard work and diligent effort. But this surely pays off. Again, a customer-centric DX initiative always has a higher rate of success.

4. Have The Digital Vision & Mindset- See What’s Ahead

Perhaps you may be progressing well in DX, but make sure that you do so with a far-sighted vision. 

What does it mean?

When you employ technologies and strategies, see how this initiative can benefit your future. Do not focus on short-term goals, have the long-range one, instead.

5. Empower Inner Workforce

DX should be viewed as an overall culture change. So everyone, most especially employees, should be equipped and up for the change.

Make sure that employees are getting the best out of digital technology. Encourage and empower them through enough training programs. Also, let them speak of their concerns and assure them that everyone is on board.

6. Make the Best Use of Data

Data is what drives DX. So make sure that you make use of it at its best. DX can let businesses access a massive amount of data. But much of its impact depends on how you make use of it.

7. Collaborate & Let Everyone Have A Share

Success is not a one-man show. So if you lead the company, make sure everyone has their share. 

Also, successful initiatives usually come from collaborated efforts. Through partners and cost-effective solutions, for instance.

8. Employ New Enabling Roles 

Since digital transformation is a new business initiative, employ new business roles accordingly. Chief digital officer, chief data officer, and digital adoption managers, and so on, for instance.

Having them from end-to-end will not only reshape your business but can also speed up the process of DX from within.

Digital Adoption Digital Transformation

Impact Of Digital Transformation In People Management In 3 Ways

How about in the way people operate and the way people are managed, what is the impact of digital transformation?

Digital Transformation In A Digital Era

It is undoubtedly true, that people in today’s era are not new to technology. However, many companies and organizations are still catching up with this new phase.

Whether you are working for a government institution, retail company, or business organization, digital transformation is bringing dramatic impacts in a way or another. Whether it is a digital adoption or transformation, these changes bring real impacts. 

So in this article, we will be outlining how DX is affecting not mere organizations but its people. This includes employees and their working routines. It also should include how to effectively manage these people.

Knowing these factors as a leader should help better drive change for everyone in an organization.

Impact Of Digital Transformation In People Management

How does digital transformation bring impact people management today goes?

Employee Mobility & Remote Work Arrangements

Because of digital transformation, employees are now able to work flexibly. Off-premise work initiatives are now more possible, for instance. This is not new. Instead, this is now known as the new normal for the working environment.

How are these made possible?

Remote or off-premise work is most common today.


By equipping employees with the digital means to continue their duties. Operating and reporting their activities over the cloud, for instance.

How do these work arrangements affect the hiring process?

Because of this, employers now widen their scope of hiring. They are not focused on finding a candidate only within their vicinity. But, the main criteria now goes for those people who have the right skills to fulfill a duty.

So it does not mainly matter where you live, as long as you are competent enough. A company can equip you with the right tools and work with them, remotely.

How does this affect internal communications?

Because of DX, internal communication has never become more fluent. Unlike yesterday, various means of communication are now available.

For example, employees can now communicate through the following:

  • Online group and team forums
  • Social media
  • Instant messaging apps
  • Video conference facilities online

Seamless People Performance Analysis & Reporting

Although employees are now freer from physical interaction, people’s performance tracking ought to be compromised. But that is not the case with the help of DX.

How do HR Officers track employees?

Digital HR Tools are now available for employee tracking. These tools have digital tools and dashboards in tracking people’s performance.

Before these were once critical to track. But through these digital tools, analysis and reporting are better utilized. 

To what results?

Thus, affects leaders in better understanding people’s workforce and their productivity. So business goals and results are better understood through analytics and more accurate reporting.

Information Security

However, on its downside, DX has also increased the risks of information security. This is why information security today is more of a company’s necessity than an option. 


Overall, DX has brought dramatic positive impacts on people management. True, it brings more InfoSec risks. But with proper implementation of risk management and security protocols, these risks are manageable.

Digital Adoption Digital Transformation

Digital Transformation Office: 7 Key Transformation Roles

What should an ideal digital transformation office have? So here are the key transformation roles a digital transformation office should have.

The People Factor In DX Matters

True, technology is vital in driving a digital transformation initiative. Of course, it should never be complete without it.

But one thing that matters more is strategy. Besides, strategies cannot stand without people. So these three: technology, strategy, and people- make up a successful DX initiative.

Also, DX is an enterprise-wide undertaking. So it is reasonable to conclude that everyone within the organization matters in such undertaking. This is why one of the most vital approaches in DX is the top-down approach. 

A top-down approach should make up a fully supportive executive team. An executive team should also consist of the right mix of individuals that can drive strategies into action. 

This involves a thorough assessment of people’s skills and expertise, along with their weaknesses. As a result, it can help better drive decisions is choosing the right people for the right position.

Digital Transformation Office: 7 Key Roles

Although the people-factor is generally crucial, not all entities have the same mix of people. Thus job positions and descriptions may likely vary depending on the kind of entity it is.

So here are 7 key roles that should comprise a successful digital transformation office.

1. CEO

  • Spearheads the transformation of the whole organization
  • Plays as the visionary
  • A CEO is also a good communicator in the organization
  • He should be a vocal advocate of the DX to other employees
  • CEOs are also risk-takers but also a good manager of them
  • Should be willing to face challenges along with the change 

2. Chief Transformation Officer

  • Works closely with the CEO in the DX initiative
  • Key to business model design
  • Crucial in value creation agenda and operating model design
  • He also takes monitoring the different facets of transformation in the organization
  • Works along effectively with other executives on board

3. Head of Transformation Office

  • The one leading the Transformation Office- the core nerve system of DX in an organization
  • He makes sure that both planning and implementation are executed in a timely manner
  • Besides, he keeps the score of the transformation value. He does so with their consistent ways of measuring & tracking.

4. Chief Innovation Officer

5. Program, Project, and PMO Manager

  • Manages projects to keep them on track with the business timeline
  • Supports the execution of transformation strategy for ensuring results
  • Also works closely with other project managers on the executive level

6. Director of Analytics

  • A crucial role that ensures access to the right data for the organization. Marketing & production people, analysts, executives, for instance.
  • Sets explicit questions is discerning answers from data
  • Manages the analytics team

7. Chief Information Officer

  • Works closely with Chief Transformation and Innovation Officers
  • Innovates, experiments, and prioritizes ideas
  • Removes functional silos and old ways and business traditions that limit business growth
Digital Adoption Digital Transformation

Digital Transformation PDF: Top 8 Best Practices For Any DX Program

Here is a list of best practices for the digital transformation pdf.

Digital Transformation PDF: A Dire Business Need

Digital Transformation or DT or DX- it is the use or adoption of technology in transforming businesses or services. For instance, it replaces manual processes with digital processes. Also, in some cases, it involves modifying processes with the latest technology to boost efficiency.

It enhances business’ performance. This aids today’s organizations in better meeting the increasing needs of the market.

However, since this is affecting not only a single process nor multiple processes. But it generally affects the whole business culture. Undertaking DX is surely not an easy thing.

As what happens with today’s aspiring organizations, DX can be tricky and overwhelming. Especially when you do not have clear goals of implementation. Also, the likelihood of failure is more possible when you will solely depend on technology in driving change.

The Secret Of Driving Success: Strategy

Why? What does it take to drive a successful digital transformation?

A successful digital transformation takes a well-arranged strategy. So how can you do so?

One way is to educate yourself on what it takes to succeed in DX.  

But to tell you, there is no single formula that applies to each case. Because finding that ‘perfect’ formula is complex. DX is complex by nature, so does the execution. 

A report by Golden Equator Consulting states. According to them, almost 90% of (all) entities face challenges as they embark on their DX journey. So only an amount of 10% has it less challenging or not challenging at all.

Thus, challenges should be inevitable and very possible. But these challenges surely have solutions.

So this is why we will be listing the 8 best practices of digital transformation. These practices do not have any specific industry in mind. But it shall cover general cases of DX initiatives.

Digital Transformation PDF: 8 Best Practices

1. Know Your Company Well

  • Know ‘who’ your company is
  • Review existing processes and services
  • Understand which practices need a revamp
  • Avoid being general. Nail down the specifics as much as possible

2. Know Your Users

  • Find out what your users want, need, and expect
  • See-through their motivations. This is important since user’s demands fluctuate. So this factor is never constant. But understanding the core principle should help.

3. Research On The Market

4. Examine Available Resources

  • Set the amount of time and talent you are willing to invest with
  • Also, be specific with the finances the company has to address the change

5. Be Diligent Enough To Dig Deep

  • Know beyond the mere surface of technologies
  • Familiarize anything possible in the digital landscape

6. Set Explicit Strategies & Methods

  • Map out the DX journey
  • Include regular progress reviews

7. Raise Awareness To Everyone

  • Ensure to gain executive buy-in
  • Inform employees right from the start

8. Set Clear Success Metrics

  • Set a clear gauge of success
  • Although DX is continuous, but celebrate the achievements even of baby steps
Digital Adoption Digital Transformation

How To Develop Successful Digital Transformation Projects?

In this digital era, it is no question that many organizations are paving different digital transformation projects.  But it is also no question that some do experience success, while others seem to fail.

But, why? How can you develop successful digital transformation projects?

This post will take you to the ‘hows’ of digital transformation.

What Is A Digital Transformation Project?

A digital transformation project is a business venture with the use of modern digital technology in creating new processes or business culture. This also includes the changing or the modification of existing processes.

What is the purpose of these digital transformation projects?

These projects aim to meet the changing demands of business and market requirements. 

Overall, the process is called digital transformation.

How To Develop Successful Digital Transformation Projects?

No matter how promising a digital transformation project seems, it still has the likelihood of failure. Because DX is more than just the adaptation of technology. But it involves more about developing winning strategies.

So how can you develop successful digital transformation projects?

Consider the following tips in doing so.

1. People First Right From The Start

In most failing cases, DX fails because they fail the beginning stage. 


Because sadly, some do overlook the people-factor.

Digital transformation may involve technology. But technology alone cannot drive a successful digital transformation.

Rather, DX is a good fusion of people, data, and technology.

So how can business leaders do so?

Leaders are not the only ones excited about digital transformation. But they should include employees. Employees are one of the important factors to consider in the people-factor. 

This is because DX shall influence the mindset of operations existing within an organization. And who operates the organization? Are not the employees significant in driving operations?

Exactly. This is why everyone, including employees, should be on board.

2. Make Use Of Automation

In addition to the people-factor, business leaders can take care more of their employees through automation. 

Automation is one of the modern advantages and technology in this digital era. Besides, automation can do more than just upgrade operations. But, automation also streamlines the workloads of employees. 

Remember, people can be unfruitful with monotonous work. After all, people are designed to do more than just mundane tasks.

So you can let your employees be more productive by letting them do more meaningful work. This practically means to let them work beyond the repetitive tasks. Meaning collaboration with teams, and providing a better customer experience, for instance.

3. Set Clear Metrics Of Success

In a marathon, how can you tell if a runner is nearing success?

Of course, that is when he sees the finish line.

The same is true in any business venture, seeing clear bases of success can encourage ‘best’. So it is worthwhile to set explicit goals right from the start.

But sadly, this is nearly overlooked by most cases.

However, this is highly crucial in reaching success and encouraging more ‘successes’. 

Setting clear metrics will not only encourage. But it can also help you decide which steps to take next. Also, it shall help you see which projects need to prioritize first.

Digital Adoption Digital Transformation

Discover The World’s Best Digital Transformation Companies

What are the best digital transformation companies today?

Welcome To The Digital Era

Do you know that the global DX market is to grow at a CAGR of 22.7% from 2019 to 2025? As a result, the DX market will reach more than $3 billion by 2025. With this, the Asia Pacific is expected to grow with the highest CAGR.

The digital era truly enables stunning growth in marketing, productivity, and customer experience. So digital transformation is here to stay.

DX influences the application of conventional technologies within entities. Although the majority are still on their baby steps, they gradually growing in pace. So it is reasonable to expect that the competition will remain high in the market.

With this in mind, who are the best digital transformation companies today?

Read on the following.

Best Digital Transformation Companies in 2021

So here are the top or the best digital transformation companies that you should know.


Cognizant is an American multinational technology company in New Jersey, United States. The company is also founded by Kumar Mahadeva and Francisco D’Souza in January 1994.

As of 2019, Cognizant has a total revenue of $16.8 billion.

What does the company do?

  • Information technology consulting
  • Operations services
  • Systems integration
  • Supply chain management
  • Engineering and manufacturing solutions
  • Analytics
  • Business intelligence
  • Data warehousing
  • CRM
  • Testing solutions

Cognizant aims to assist its clients in better dealing with digital transformation. Reshaping, managing, and operating business processes, for instance.

As a result, clients experience improvements in their customer service. Not to mention better business efficiency and lessen operating costs.

Hewlett-Packard (HP) Inc.

HP is also a multinational IT company. Its headquarters is located in Palo Alto, California, United States. Moreover, HP was founded by David Packard and Bill Hewlett in January 1939. Now, their successors

What does the company do?

  • Provides both software and hardware components
  • Develops computing products 
  • Designs software
  • Designs printers and imaging products in a wide variety

HP delivers services from small to medium-sized businesses. Also, it provides services to large industries, health, and education entities.

Microsoft Corporation

Microsoft Corporation is another leading digital transformation company. This company is also multinational with its headquarters in New Mexico, United States. Moreover, this company is founded in April 1975 by Bill Gates and Paul Allen.

What does the company do?

Certainly, no one today is not familiar enough with Internet Explorer, Microsoft Windows OS, and Microsoft Office Suite. These were just some of the by-products of Microsoft Corporation.

In addition, Microsoft Corporation is also leading digital transformation solutions in today’s industry.

Intel Corporation

On the other hand, we also have Intel. Intel Corporation is another renowned American multinational corporation that leads DX today.

Intel started in July 1968 through the leading of Robert Noyce and Gordon Moore. The company has its headquarters in Santa Clara, California, United States.

What does the company do?

The company designs and manufactures inventive products and technologies.

For example, Intel provides:

  • Chipsets
  • Microprocessors
  • Embedded processors
  • Microcontrollers
  • Flash memory
  • Systems management software
  • Digital imaging products
Digital Adoption Digital Transformation

Digital Transformation Best Practices: How To Increase Success Level?

How crucial are digital transformation best practices?

‘Easier Said Than Done’

Digital transformation is a major buzzword in today’s era. We are flooded with much information and reports related to DX. This new business culture impacts all industries. From hospitality to retail, and even to enterprises.

However, even with this influx of DX reports, real DX is easier said than done. It involves a balanced fusion of data, people, and technology. Not to mention the funds needed to fully evolve.

Certainly, digital transformation needs careful planning & strategy. It works just like any investment does. Because without a careful approach, spelling success is unlikely.

Digital Transformation Best Practices

So how can you successfully implement this overall culture change? Below, we are listing top digital transformation best practices.

1. Know That It’s All About- People

Digital transformation is more than just a shift in technology. It is not a mere change of devices, software, and operations. Rather, DX is about delivering better customer service. DX is about improving employee efficiency.

Sadly, most businesses overlook this people factor. As a result, they fail to fully implement this culture change. 

So how can you drive this people-driven change?

  • Excite and Involve Employees- from the very start, you should get top-down buy-in. It should start with the C-Suite Executives. Then down to the employees. Awareness & support develop team collaboration. By doing so, the business will likely cooperate with change. Thus, resulting in a higher success of DX change.
  • Change Should Be Motivated By Customer Service- decisions in going digital should have an impact on the way you deliver customer service. After all, a business can not run without this asset. 
  • Streamline Processes & Increase Employee Productivity- in addition, digital transformation should directly impact the way operations go. Perhaps you can adapt automation. This can lighten the repetitive tasks on the employees’ tray. So they can now focus on more productive tasks. For instance, customer service and team collaboration.

2. Set Clear Goals In Line With Business Objectives

This may sound too basic. But this is something ‘basic’ that is often overlooked. This should start from the moment you decide to shift into DX. The company must have a clear finish line for this change. Because when you have a clear goal, you can better direct your next steps. 

Although digital transformation is a continuous process. But there should be an objective in every decided change. Besides, this can serve as your success indicator. 

3. Fuse Business & IT

As already said, DX is all about people. But DX cannot be complete without technology. So you need the right blend of these factors.

To do this, the IT team and C-Suite levels should collaborate. Perhaps they can make up a team. This team shall design and develop your digital transformation roadmap.

IT and C-Suite levels are a perfect blend to deliver the following goals.

  • Keep up with the latest technology
  • Gain a holistic understanding of the existing operations
  • Also, the C-Suite executives can incorporate business goals 
Digital Transformation

Digital Transformation Study

What is the digital transformation study?

Digital transformation is the combination of digital technology into all areas of a company. Besides, it is growing how it works. 

Moreover, it is a plan of using digital technologies for customer connections. Also, it can meet the developing market and business needs. 

Additionally, it is a process of using digital technologies. And it can create a new marketing plan. 

For a small business, it can future-proof the market from the word go. Plus, planning sets up and ready to grow. 

The digital transformation study begins with how you think about it. Also, it ends with communication with the clients. 

Furthermore, it creates new types of companies. Thus, with digital changes, businesses are taking a step back. 

The growth of new competencies rolls around the jobs to be more active. Plus, it is ready to give outcomes to change the job and data. 

Digital change works and plans are usually more important. Besides, it acts in stores with a high level of commoditization. 

Additionally, digital change in action using the use of open technologies. And it tells how a business works. 


A key part of digital transformation is knowing the possibility of technology. And digital content is worked upon personal tools. 


Digitization is the progress from analog to digital. Also, it is called the plan of changing data from analog to digital. 

The networks reached the mainstream. Besides, most sales started growing all those ink-on-paper works to digital change. 

Furthermore, getting and giving data got much easier. But, how businesses used their new digital jobs usually copied the old analog ways.

Moreover, computer operation plans were even built about records of file documents to feel common with. Plus, it is short threatening to new clients.

Hence, business rules and plans were still mostly built during analog-era plans. And it is using data to do it. 

Chances and Challenges

Digital change is a major trial. Plus, it has a chance that helps the business. 

Moreover, the business needs to factor in the social changes they will face as operators. Also, organizational leaders meet into using many technologies. 

Additionally, digital change has built unique marketplace challenges and chances. And as businesses need to fight with fast rivals who take extra of the low wall. 

Digital Transformation Tips

Here are six steps companies can follow. And it can change the set of change they want:

  • Arrange uses with business goals
  • Be bold when setting the scope
  • IT and business need to co-create
  • Cover adaptive form
  • Use flexible performance
  • Disorders

Digital Transformation

The digital transformation adds worth to every client communication. Also, it builds new kinds of business. 

Moreover, the company will change its plans. In a way that will let more careful decision-making. Also, they are using the move to client relationship. 

Additionally, companies of all brands are building useful ways of leveraging technology. Besides, digital changes are made wide-scale in the process

The digital change uses data to tell everything from the plan of its works. And it gets points of open technologies to tell how the market operates. 

Digital Adoption Digital Transformation

The Digital Transformation Roles: Where Can You Contribute?

Planning on what team you’re building is one thing. Finding the right people is another. What digital transformation roles must you portray? We will discuss it below.

First of all, we won’t include software developers. So expect them to be an exception.

Are you planning to build your own team? But, you don’t have a blueprint on how to create an effective one? 

Let’s take a look at the different roles needed in digital transformation. And hopefully, you will be guided on such terms.

Digital Transformation Head Of Operations 

The leader of your team should drive digital initiatives in your organization. Also, he/she will look at business goals rather than focusing on IT and technology. It is key for this role as well as the ability to find ways of monetization and reimagine business models.

The head of operations for digital transformation must know how the strategy should be managed. More importantly, has very good soft skills and accountability. 

This role encompasses technology and business skills alike to achieve business goals by building stable tech solutions.

The Change Enthusiast

These people are true influencers. Because of that, they will use their position for a good cause. Thus, obtaining resources in order to instill enthusiasm for change.

Also, they enable the change to stream down throughout an entire organization. However, this role mandates to have proven experience in communication and organizational changes.

Solution Architect

This is a technology leader that designs the IT architecture of a software system. In addition, they’re aware of integration patterns, microservices, and practices related to DevOps. 

Aside from that, tech leaders have a profound knowledge of modern tech stacks. Yet, they are also ready for emerging technologies.

Moreover, they plan the systems with fast results of the project. And also produce reliable data while ensuring compliance with ethical and security standards.

Data Architect

Digital transformation requires making decisions based on admissible data and reliable insights. That is where data architects come to play a big role. 

They are making data-driven decisions throughout the organization. As a result, the company is on the right path towards improving its competitive advantage.

The Critic

Critics handle the possibilities in which the project works or not. Hence, asking self-inflicted questions such as “Is the project headed in the right direction?” 

These are the people who ensure that everything functions as pre-required. Aside from that, they decipher the strengths and weaknesses of IT solutions. Then, provide constructive criticism to refine the strategy.

UX/UI Expert

Everybody wants a user-friendly system and software. User experience is one of the key areas to improve. Well, it simply measures if technology solutions is a success or not. 

If you have a UX/UI expert, it’s easy for your team to pinpoint areas where the customer stands on things. Experts understand the customer journey. Thus, ensuring IT solutions have a user-centric design. 

Financial Analyst 

What benefits can digital transformation bring to your business? What about ROI? 

Financial analysts report the financial value of digital transformation strategies. They work with all members and other finance professionals. As a result, financial incapacity will be abided.