Six Digital Transformation Questions To Ask First

It is important to think of the action carefully before executing it. We have compiled these digital transformation questions to ask first.

The formula for success varies from one business to another. You can’t just copy a formula for your business. Moreover, your business strategies should be unique for you to succeed. Every company has its way and capabilities.

Furthermore, it is important to know your organization’s strengths. With that in mind, it is important to ask yourself questions to make strategies in digital transformation. It doesn’t begin with answers but with asking the right questions.

Consider these six digital information questions to ask:

Where are the key decisions made in my organization?

This question may seem easy. Actually, it is not. It is harder than it looks. People make assumptions but those fall apart upon closer inspection. There are indeed people officially responsible for every decision. However, it would be greatly helpful to investigate how those decisions are reached.

Is my digital transformation strategy still relevant?

The strategy effective today might not be relevant after a couple of years. Why? The rate of technological innovation and business model disruption is greater than ever. Moreover, it is important to assess your strategy after a year or two. Afterward, correct your course if needed. So you won’t need to keep investing in an obsolete strategy. As a result, you’ll save resources.

How will these affect our customers?

The famous quote “the customer is always right” must be your top priority. Moreover, digital transformation efforts shall start and end with the customer. Otherwise, customers will turn into competitors who are more customer-experience focused. 

On the other hand, leaders and stakeholders are more likely to support a customer-centered IT proposal for digital transformation. Moreover, they are likely to see positive effects far more sooner.

Do we have the right skills on the team?

It is really important to align the budget with continuous improvement and upskilling. Most teams fail by doing that. Therefore, they see themselves awfully unprepared for the big amount it takes. Worse is, these skills are essential for change. As a result, teams work on less important goals that are not critical to the end goal. 

To solve this problem, find subject matter experts to help upskill teams. Moreover, these experts can help the team adopt new tools and processes. Furthermore, these experts will help the team until the team is capable of taking over.

Are we measuring the right factors?

The ability to track the value of digital initiatives is critical to success. Some examples of those are increased revenues, operational cost reductions, access to new markets, or customer retention rates. Prashant Kelker advises to always ask “how can we track the value of our currently running initiative?”

What cultural roadblocks stand in the way of change?

Furthermore, the idea might seem great but is the way of executing it also great? 

According to Douglas Graham, “if you want to unstick a digital transformation project in the works, look first to culture.” 

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