This RPA vendor comparison aims to help future users of RPA make the best move in switching automation on with their businesses.
What Is RPA?
RPA or Robotic Process Automation- it is the use of software tools that can automate manual, repetitive, and rule-based tasks. These tasks can be automated either fully or partially.
Robots do the job by mimicking what humans do. For example, these tools can record your activity and save it as a process. Then the robot can the job by itself the next time.
Perhaps a trigger is needed to prompt the bot. In some cases, there is also unattended automation. That is even without human intervention. But of course, all of these automation processes are under close monitoring by humans.
Here are some tasks or processes that RPA can do instead of humans:
- Data entry
- Data scraping
- Process standard transactions
- Respond to customer service queries (like chatbots on websites, they can send automated responses to quick queries)
Does RPA Take Over Humans?
Is it an invasion, for instance?
Of course, no ‘smarter brain’ can surpass what a human brain can do.
So what is the goal of RPA?
RPA intends to automate “already manual tasks of human workers”. So it does not mean to overtake humans with their jobs. Because there are tasks and processes that robots cannot fully comprehend. No matter how complex and capable a robot can be, it cannot replace human discernment in some matters.
RPA aims to:
- Free human employees from the weight of monotonous and mundane tasks. Thus, enables them to operate on high-value tasks. This fosters creativity, better customer service, and better decision-making.
- Bettersoutputs into more accurate and consistent.
- Expedite the job. For example, robots can easily retrieve any necessary data in real-time.
How Can I Choose The Right RPA Vendor?
How can you perform a good RPA vendor comparison?
First, you should gain a thorough understanding of your systems. Because this should help you set the right criteria that will surely meet your business needs.
1. Total Cost Of Ownership
First of all, funds matter. So it is reasonable for you to consider how much your organization is willing to spend.
The total cost of ownership refers to the initial setup cost of an RPA system. This also involves the maintenance cost and its vendor license fees.
2. Ease Of Programming & Control
The ease of programming and control is an important factor in choosing a feasible RPA tool. This further allows the success factor. Since it can lessen the deployment time, which drives faster results of the investment.
Moreover, it satisfies the team and the users themselves. For example, it requires less training and can allow even new hires to speed up adoption.
Besides, code-free or low-code architecture can help ease the burden of change. As a result, even non-programmer business analysts can quickly adapt and implement.
3. Vendor Experience
Vendor experience is vital in making sure the solution surely delivers results. Perhaps you can look for a vendor that works for industries similar to yours. This can help you assess the probability and success factors.